Secure account access
Use your service email address to request a secure link for managing your renewal. No new password is needed. Opening the link does not cancel service.
Payment details
Use the email address associated with your service. Stripe will email you a secure sign-in link. You do not need a new password.
Service renewal
Where available, choose cancellation in your secure account to stop the next renewal. Retain the confirmation showing when service ends.
To stop your next renewal, complete cancellation by 11:59 PM on the day before your next billing date. Service continues through the period already paid, including an agreed six-month prepaid term. There is no cancellation fee or standard refund for unused prepaid service, except where required by law.
Your secure account also lets you submit a cancellation request if a member of our team needs to apply the change manually. Your original request time is recorded. Simply opening this page does not cancel service.
Need a hand?
Email hello@onelessthingdogs.com if you cannot access your billing email or need help finding the right account. Pauses and special service arrangements are handled individually by our team.